Terms and Conditions

These General Terms and Conditions of Sale must be read carefully, as they constitute the contractual framework for the services provided by MAR Interior Design, registered under SIRET number 91215362400024, headquartered at 2 impasse du Garou, 13013 Marseille, France.

An order will only be taken into account once you have accepted these General Terms and Conditions of Sale.
Any client of MAR Interior Design acknowledges having read this document prior to accepting a quotation and confirms having the legal capacity to enter into a contract with MAR Interior Design.

Acceptance of a quotation from MAR Interior Design constitutes explicit and unconditional acceptance of these Terms and Conditions. Any national of the European Community or a country complying with Directive 95/46/EC may not invoke a lack of linguistic understanding as grounds for cancelling the contract.

These General Terms and Conditions of Sale may be amended at any time by MAR Interior Design.

The purpose of MAR Interior Design’s website is to provide information about the company’s range of interior design and consultancy services.

Orders are only deemed binding once the quotation has been accepted online via the method chosen by MAR Interior Design.

Acceptance of the quotation confirms your consent to these Terms and Conditions and marks your definitive commitment. From that moment:

• The order is confirmed and binding;

• You are required to pay the amount stated on the quotation;

• MAR Interior Design undertakes to perform all the services specified therein.

MAR Interior Design undertakes to:

• Perform the services described in the quotation diligently and in accordance with professional standards;

• Implement technical means appropriate to the nature of the project;

• Inform the Client of any issue likely to affect the proper execution of the services.

It is understood that, given the nature of the consultancy services provided by MAR Interior Design, the performance of the various services constitutes an obligation of means, particularly (but not exclusively) in relation to the number of working days required to complete the assignment.

MAR Interior Design will make every effort to satisfy the Client in accordance with the quotation, keeping them regularly informed of project progress. Once the deliverables have been submitted, the Client may not raise subjective arguments (such as matters of taste) to request a restart of the work or refuse payment for the agreed services.

However, at its sole discretion and on an exceptional basis, MAR Interior Design may agree to minor adjustments to the documents delivered, upon the Client’s request.

MAR Interior Design does not undertake any work falling outside its scope of consultancy services — such as wall drilling, fixture installation, or architectural duties. Upon request, MAR Interior Design may recommend external contractors, but the final choice always rests with the Client.

The role of MAR Interior Design is limited to connecting the Client with qualified professionals in the fields of decoration and construction.

When MAR Interior Design connects a Client with an external contractor, the Client retains full freedom to choose the company entrusted with the work. MAR Interior Design does not intervene in any way in this contractual relationship, and the external company does not act as a subcontractor of MAR Interior Design.

Therefore, quotations relating to works are issued directly by the external company, and no payment shall pass through MAR Interior Design.

If MAR Interior Design provides coordination services for decoration works, any contractual breach, delay, defect, or hidden fault attributable to a third party shall in no event be imputed to MAR Interior Design, nor shall it incur any liability in this respect.

MAR Interior Design may, if expressly mandated by the Client, act as assistant project manager to assist with the supervision of decorative works carried out by third parties. Under no circumstances does MAR Interior Design act as an architect.

It is the Client’s responsibility to verify with the contractors the technical feasibility of any planned work (such as material installation or wall demolition). All legal or contractual warranties related to the works are provided directly by the relevant contractors (e.g. ten-year warranty). In case of a dispute, the Client shall seek recourse solely against the contractor concerned.

MAR Interior Design recommends that Clients take out a “dommages ouvrage” insurance policy (builder’s risk insurance) prior to the start of any construction or renovation work, in accordance with the French Law of 4 January 1978.

Consequently, MAR Interior Design cannot be held liable for the total or partial non-performance of any contract entered into by the Client with a third-party contractor.

MAR Interior Design bears no liability:

• For any information, documents or photographs supplied by the Client, whose content remains entirely the Client’s responsibility. MAR Interior Design relies exclusively on the information provided by the Client to perform the contracted services and cannot be held liable for any errors therein.

• For the Client’s implementation of the decoration and layout recommendations provided by MAR Interior Design.

• For any damage of any kind arising, directly or indirectly, from the Client’s execution of the decorative and design recommendations issued by MAR Interior Design.

When MAR Interior Design provides plans to the Client, these are not intended for direct execution of works and are therefore supplied for guidance purposes only. The Client must ensure that the contractor reviews and confirms all final measurements before starting any work.

The written and graphic documents provided by MAR Interior Design shall never replace technical execution plans (e.g. for plumbing, electrical or network installations) or any other design documentation necessary for pre-decoration works.

Accordingly, MAR Interior Design shall not be held liable if a contractor uses its indicative plans without taking the precaution of rechecking dimensions and producing its own technical plans.

Moreover, MAR Interior Design does not guarantee that colours displayed on screen or printed will exactly match the actual products sold. It is therefore the Client’s responsibility to verify colours in person (e.g. in-store visits or purchase of A4 samples).

Therefore, MAR Interior Design shall not be held liable if the final colour differs from its representation on screen or print.

Under no circumstances shall MAR Interior Design be liable for any direct or indirect damage, whatever its cause, origin, nature, or consequences, resulting from the use of the website or linked websites — including financial or commercial loss, or loss of data, programs, or profits — and the Client acknowledges having been informed of such risks.

The Parties expressly agree that, in any case where MAR Interior Design’s liability may be invoked:

• Only direct damages may give rise to compensation. Therefore, indirect losses — such as commercial loss, loss of clients, operational disruption, or loss of reputation — cannot give rise to any claim for compensation.

• Any compensation payable by MAR Interior Design shall be expressly limited to the total amount received by MAR Interior Design under the relevant service contract.

We make every effort to illustrate our proposals in order to provide a realistic preview of the services offered.
However, please note that all photos, images and graphic representations featured on our website or commercial documents are for illustrative purposes only and are therefore non-contractual.

Personalised quotations issued by MAR Interior Design are valid for a period of two (2) months from the date they are received by the Client. After this period, the conditions and prices indicated in the quotation may be revised.

The prices charged by MAR Interior Design and shown on our quotations are those in effect on the date of the order.
All prices are expressed in euros including VAT. Applicable taxes are those in force at the time of the taxable event triggering full or partial payment.

Prices displayed on the website and in commercial materials are “starting from” prices. They are not contractual and may be modified without prior notice.

Travel within Marseille is included in the quotation.
Beyond this area, travel and accommodation expenses will be charged in addition, with supporting documents available upon the Client’s request.

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On the day the Client validates the quote, it constitutes an order. Each party retains a copy as proof of their commitments. Validation can be made either by physical signature or by returning the accepted quote via email.

As a general rule, services are subject to a payment schedule as follows:

• 30% upon signing the quote: this deposit confirms the Client's commitment and allows the official launch of the design work, thus laying the foundations for the project.

• 35% upon approval of the decorative concept: once the plans, mood boards, atmospheres, and palettes have been finalized and approved, this second payment formalizes the Client's agreement on the concept, guaranteeing a clear aesthetic and functional direction for the rest of the project.

• 35% upon delivery of the complete file: upon delivery of the final file, including shopping list, 3D visuals, detailed recommendations, and all finalized content, the balance is paid, providing the Client with a turnkey project, ready to be executed by the craftsmen.

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For services ordered remotely, the order is considered firm and final only upon receipt of full payment (by cashed cheque or bank confirmation) and subject to MAR Interior Design’s approval of the elements provided by the Client, namely:

• Plans and photographs of sufficient quality of the rooms to be treated,

• As well as the completed questionnaire provided.

In the absence of these elements, MAR Interior Design reserves the right to postpone or refuse the execution of the service. It is the responsibility of MAR Interior Design to validate the elements provided by the Client and, if necessary, request any additional information required to complete the service. If such additional information is not provided by the Client and it becomes impossible to perform the requested service, the sums paid by the Client will be refunded within a maximum of one month from MAR Interior Design’s notification of the impossibility to perform the service.

In accordance with Articles L221-18 and following of the French Consumer Code, individual clients have a period of fourteen (14) days to exercise their right of withdrawal from the date of confirmation of their order. However, pursuant to Article L221-28 of the same Code, this right cannot be exercised if the service has been fully performed before the expiry of the withdrawal period and with the Client’s prior explicit agreement.

Order validation is done by sending a summary email specifying the indicative timeframe for execution of the service.

For services that include follow-up of the design implementation, upon completion of each MAR Interior Design service, a receipt form must be signed in two copies by both parties. MAR Interior Design reserves the right to suspend any order management and delivery, particularly in cases where the Client fails to meet their obligations, including non-payment (see Article 9).

MAR Interior Design also reserves the right to refuse delivery or fulfilment of an order from a Client who has not fully or partially paid a previous order or with whom a dispute is ongoing.

Reservation Process – Remote or On-Site Consultation
For any request for a consultation, the Client contacts MAR Interior Design via the contact form or by phone. This form is solely for collecting the necessary information to establish contact and does not constitute an order.

Following this exchange, an appointment is scheduled by mutual agreement. A secure payment link for the amount of €80 is then sent to the Client. The appointment is confirmed once payment is received. A written confirmation specifying the date, time, and location of the appointment is sent to the Client by MAR Interior Design.

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An invoice will automatically be sent to the Client upon confirmation of the order. It will be sent to the email address provided by the Client at the time of order, unless otherwise indicated.

Payment for MAR Interior Design’s services is made according to the terms specified in the accepted quote. Generally, the schedule is as follows:

• 30% upon signing the quote: confirms the Client's commitment and launches the design work.

• 35% upon approval of the decorative concept: formalizes the agreement on plans, mood boards, atmospheres, and palettes.

• 35% upon delivery of the complete file: balance paid upon delivery of the final file, ready to be executed by the craftsmen.

Payment can be made by bank transfer, cheque payable to MAR Interior Design, or secure payment link.

This payment covers all elements included in the quote, including, if applicable, aesthetic follow-up on-site. MAR Interior Design reserves the right to suspend any delivery or service in the event of total or partial non-payment.

The purchase of furniture, accessories, and materials recommended as part of the project remains the responsibility of the Client. MAR Interior Design provides a shopping list, allowing the Client to order selected items independently. Prices on the shopping list are as of the date of creation and may vary depending on suppliers.

Purchase follow-up can be conducted in consultation with the Client; however, MAR Interior Design is not responsible for payment, logistics, warranty, or returns related to direct Client purchases.

For services including design implementation follow-up, any Client reservations must be recorded on the receipt form (see Article 7). Under no circumstances can these reservations block payment of the 20% due upon completion. Remote orders must be paid in full, in a single payment.

For on-site consultations, the fee must be paid in full prior to travel to the Client’s location. No reservation can be made regarding payment in accordance with Article 2. Payment can be made by bank cheque, transfer, or cash.

Any overdue sum will incur late payment penalties of three times the legal interest rate. Pursuant to Article L.441-6 of the French Commercial Code, these penalties are due automatically upon simple request. Furthermore, any professional in arrears will owe a fixed compensation of €40 for collection costs, as per Article L.441-10 of the Commercial Code. MAR Interior Design also reserves the right to bring the matter before the competent court to enforce payment, with daily penalties for delay.

Where our services include the recommendation of equipment or the purchase of furniture delivered by third parties, any delays in delivery cannot be attributed to MAR Interior Design, and no liability can be incurred. For design implementation follow-up, a schedule will be communicated to the Client with an agreed delivery date with external providers. Any delay by external providers cannot in any way engage MAR Interior Design’s responsibility.

From the date of the order (quote signature), in accordance with applicable legislation, the Client has fourteen (14) days to exercise their right of withdrawal from MAR Interior Design.

To do so, the Client must, within this period:

• Either send the attached withdrawal form (see Annex, page 7) by registered post with acknowledgment of receipt,

• Or send an email clearly stating their wish to withdraw to: contact@marinteriordesign.com.

Refunds will be made within fourteen (14) days of receipt of the email.

Exception: As per legal provisions, the right of withdrawal cannot be exercised if the service has already begun with the Client’s explicit consent, or if the service is personalised and performed according to their instructions.

This provision applies only to individual clients, not professionals. Professional clients have no right of withdrawal and are bound by the terms of the quote upon signature.

Apart from the right of withdrawal in Article 11 for individual clients, any request to cancel, postpone, or modify an already confirmed service requires MAR Interior Design’s express agreement. Otherwise, the service remains fully payable according to the accepted quote. If cancellation or postponement is agreed, refund or credit terms will be specified by MAR Interior Design at the time of agreement.

If the Client terminates the contract early after signing the quote and beyond the legal withdrawal period, sums already paid remain with MAR Interior Design as compensation, unless otherwise agreed in writing. For services already started, a pro-rata calculation will be made, including costs incurred and hours worked.

MAR Interior Design reserves the right to unilaterally terminate the contract in case of serious Client breaches (e.g., non-payment, behaviour preventing project execution, prolonged lack of response) after a 15-day formal notice remains unheeded.

In case of dispute, parties agree to seek an amicable solution before judicial action. Failing agreement, the dispute will be submitted to the competent courts of MAR Interior Design’s registered office, unless mandatory law dictates otherwise.

MAR Interior Design has taken out civil and professional liability insurance with Orus, covering financial consequences arising from bodily, material, and immaterial damage caused to Clients, service providers, or third parties due to errors, omissions, or negligence in the course of its services. The insurance policy can be provided upon request.

Clients must ensure that any contractors they engage are insured for their professional activities.

In accordance with the French Data Protection Act (Law n°78-17 of 6 January 1978, amended 2004), the information requested from the Client is necessary for processing the order and is for internal use by MAR Interior Design. These personal data may be shared with contractual partners of MAR Interior Design and with any competent authority in case of disputes.

Clients have the right to access, modify, rectify, or oppose the processing of their data, which can be requested by email at: contact@marinteriordesign.com

MAR Interior Design undertakes to keep confidential any personal information provided by the Client. However, the Client authorises MAR Interior Design to use sketches, photos, or project documents for promotional purposes, allowing reproduction and dissemination.

Electronic records stored on MAR Interior Design servers and banking servers will be considered proof of communications, orders, and payments between MAR Interior Design and its Clients.

Original Content: The website structure, texts, visuals, moodboards, and documents created by MAR Interior Design are protected by copyright and remain the property of MAR Interior Design. Any reproduction or dissemination without express permission is prohibited.

Third-Party Content: Some images or inspirations are from third-party sources (e.g., Pinterest) and are used for inspiration only. MAR Interior Design does not claim any rights over such content. Commercial reproduction or dissemination without the author’s consent is prohibited.

Hyperlinks: Any link to MAR Interior Design’s website must be simple and non-intrusive (no framing or in-line linking) and requires prior authorisation.

If any clause is invalid due to legislation, regulation, or court decision, it does not affect the validity and enforceability of the remaining clauses.

These terms apply for the duration that MAR Interior Design services are available and are governed by French law. Disputes should first be resolved amicably; failing agreement, the dispute falls under the competent jurisdiction of the Commercial Court of Marseille.

WITHDRAWAL FORM TEMPLATE

(To be sent by registered letter or email. Complete only if you wish to withdraw.)

To: MAR Interior Design
Address: 2 Impasse du Garou, 13013 Marseille
Email: contact@marinteriordesign.com

I/we () hereby notify my/our () withdrawal from the contract for the following service:

• Ordered on (*) :

• Received on (*) :

• Name of consumer(s) :

• Address of consumer(s) :

• Signature of consumer(s) (only if sending on paper) :

• Date :

(*) Delete as appropriate.

In accordance with Article 2 of Decree n° 2022-424 of 25 March 2022, these provisions come into effect on 28 May 2022.