Terms and Conditions

The present Terms and Conditions of Sale must be read carefully. They constitute the contractual framework governing the services provided by MAR Interior Design, registered under SIRET number 91215362400024, with its registered office at 2 impasse du Garou, 13013 Marseille, France.

An order will only be considered valid once these Terms and Conditions of Sale have been accepted. Any Client of MAR Interior Design acknowledges having read this document prior to accepting a quotation and/or signing a contract, and confirms having the legal capacity to enter into an agreement with MAR Interior Design.

Any acceptance of a quotation or signature of a contract with MAR Interior Design constitutes full and unconditional acceptance of these Terms and Conditions.

Any national of a European Union Member State or of a country complying with Directive 95/46/EC may not invoke a lack of language understanding as grounds for cancelling the contract.

These Terms and Conditions of Sale may be modified at any time by MAR Interior Design. The applicable Terms and Conditions are those in force on the date the quotation or contract is signed.

The purpose of MAR Interior Design’s website is to provide information about the company’s range of interior design and consultancy services.

Orders are only deemed binding once the quotation has been accepted online via the method chosen by MAR Interior Design.

Acceptance of the quotation confirms your consent to these Terms and Conditions and marks your definitive commitment. From that moment:

• The order is confirmed and binding;

• You are required to pay the amount stated on the quotation;

• MAR Interior Design undertakes to perform all the services specified therein.

MAR Interior Design undertakes to:

■ carry out the services as defined in the quotation with due care and diligence, in accordance with industry standards and best practices

■ implement the appropriate technical means required for the nature of the assignment

■ inform the Client of any issue identified that may affect the proper execution of the services

The services provided are subject to a best-efforts obligation and not an obligation to achieve a specific result.

The proposals delivered (plans, visuals, concepts) are aesthetic and functional recommendations. They do not constitute technical execution drawings.

MAR Interior Design commits to making every effort to ensure Client satisfaction, in accordance with the agreed quotation, and to regularly inform the Client of the progress of the work. Once the final documentation has been delivered, the Client may not rely on subjective arguments (such as personal taste) to request a complete revision of the deliverables or to refuse payment for the services agreed upon. However, on an exceptional basis and at the sole discretion of MAR Interior Design, adjustments may be made to the documents upon the Client’s request.

MAR Interior Design does not carry out any work that falls outside its advisory role in interior design (including structural modifications, installation of lighting or materials, or architectural services). In such cases, and upon the Client’s request, MAR Interior Design may recommend external service providers, with the final choice always remaining the Client’s responsibility. The role of MAR Interior Design is to connect the Client with qualified professionals in the decoration and construction sectors.

When MAR Interior Design connects a Client with an external contractor, the Client retains full freedom to choose the company entrusted with the work. MAR Interior Design does not intervene in any way in this contractual relationship, and the external company does not act as a subcontractor of MAR Interior Design.

Therefore, quotations relating to works are issued directly by the external company, and no payment shall pass through MAR Interior Design.

If MAR Interior Design provides coordination services for decoration works, any contractual breach, delay, defect, or hidden fault attributable to a third party shall in no event be imputed to MAR Interior Design, nor shall it incur any liability in this respect.

MAR Interior Design may, if expressly mandated by the Client, act as assistant project manager to assist with the supervision of decorative works carried out by third parties. Under no circumstances does MAR Interior Design act as an architect.

It is the Client’s responsibility to verify with the contractors the technical feasibility of any planned work (such as material installation or wall demolition). All legal or contractual warranties related to the works are provided directly by the relevant contractors (e.g. ten-year warranty). In case of a dispute, the Client shall seek recourse solely against the contractor concerned.

MAR Interior Design recommends that Clients take out a “dommages ouvrage” insurance policy (builder’s risk insurance) prior to the start of any construction or renovation work, in accordance with the French Law of 4 January 1978.

Consequently, MAR Interior Design cannot be held liable for the total or partial non-performance of any contract entered into by the Client with a third-party contractor.

MAR Interior Design bears no liability:

• For any information, documents or photographs supplied by the Client, whose content remains entirely the Client’s responsibility. MAR Interior Design relies exclusively on the information provided by the Client to perform the contracted services and cannot be held liable for any errors therein.

• For the Client’s implementation of the decoration and layout recommendations provided by MAR Interior Design.

• For any damage of any kind arising, directly or indirectly, from the Client’s execution of the decorative and design recommendations issued by MAR Interior Design.

When MAR Interior Design provides plans to the Client, these are not intended for direct execution of works and are therefore supplied for guidance purposes only. The Client must ensure that the contractor reviews and confirms all final measurements before starting any work.

The written and graphic documents provided by MAR Interior Design shall never replace technical execution plans (e.g. for plumbing, electrical or network installations) or any other design documentation necessary for pre-decoration works.

Accordingly, MAR Interior Design shall not be held liable if a contractor uses its indicative plans without taking the precaution of rechecking dimensions and producing its own technical plans.

Moreover, MAR Interior Design does not guarantee that colours displayed on screen or printed will exactly match the actual products sold. It is therefore the Client’s responsibility to verify colours in person (e.g. in-store visits or purchase of A4 samples).

Therefore, MAR Interior Design shall not be held liable if the final colour differs from its representation on screen or print.

Under no circumstances shall MAR Interior Design be liable for any direct or indirect damage, whatever its cause, origin, nature, or consequences, resulting from the use of the website or linked websites — including financial or commercial loss, or loss of data, programs, or profits — and the Client acknowledges having been informed of such risks.

The Parties expressly agree that, in any case where MAR Interior Design’s liability may be invoked:

• Only direct damages may give rise to compensation. Therefore, indirect losses — such as commercial loss, loss of clients, operational disruption, or loss of reputation — cannot give rise to any claim for compensation.

• Any compensation payable by MAR Interior Design shall be expressly limited to the total amount received by MAR Interior Design under the relevant service contract.

We make every effort to illustrate our proposals in order to provide a realistic preview of the services offered.
However, please note that all photos, images and graphic representations featured on our website or commercial documents are for illustrative purposes only and are therefore non-contractual.

Personalised quotations issued by MAR Interior Design are valid for a period of two (2) months from the date they are received by the Client. After this period, the conditions and prices indicated in the quotation may be revised.

The prices charged by MAR Interior Design and shown on our quotations are those in effect on the date of the order.
All prices are expressed in euros including VAT. Applicable taxes are those in force at the time of the taxable event triggering full or partial payment.

Prices displayed on the website and in commercial materials are “starting from” prices. They are not contractual and may be modified without prior notice.

Travel within Marseille is included in the quotation.
Beyond this area, travel and accommodation expenses will be charged in addition, with supporting documents available upon the Client’s request.

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Upon validation of the quotation and/or signature of the contract by the Client, it shall constitute a binding order.

As a general rule, the services are subject to a payment schedule defined in the quotation and/or the contract.

Unless otherwise specified:

Design phase

• 50% upon signature of the contract (project launch)

• 50% prior to delivery of the final documentation

Site supervision (if applicable)

• 40% at the start of the works

• 50% during the course of the works

• 10% upon project completion

Any work commenced is due in full.

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In the case of services ordered remotely, the order shall only be considered final and binding upon receipt of full payment (once the cheque has been cleared or payment has been validated by the banking institution), and subject to MAR Interior Design’s validation of the elements provided by the Client, namely:

• Plans and photographs of sufficient quality of the areas to be designed

• A fully completed questionnaire provided by MAR Interior Design

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In the absence of these elements, MAR Interior Design reserves the right to postpone or refuse the execution of the services. It is the responsibility of MAR Interior Design to validate the information provided by the Client and, where necessary, to request additional details required to carry out the services. Should the Client fail to provide the requested additional information, and if the service cannot be performed, any sums paid by the Client will be refunded within a maximum period of one month from the notification by MAR Interior Design of the impossibility to perform the service.

In accordance with Articles L221-18 and following of the French Consumer Code, individual Clients benefit from a fourteen (14) day withdrawal period from the confirmation of their order. However, pursuant to Article L221-28 of the same Code, this right cannot be exercised once the service has been fully performed before the end of the withdrawal period and after the Client’s prior and express consent.

Order confirmation is completed by the sending of a summary email specifying the indicative timeframe for the execution of the services.

In the context of a service including aesthetic site supervision, a completion certificate must be signed in duplicate by both parties at the end of each service phase. MAR Interior Design reserves the right to suspend any order management or delivery, particularly in the event of the Client’s failure to meet their obligations, including non-payment (see Article 9 of these Terms and Conditions).

MAR Interior Design also reserves the right to refuse to carry out a delivery or fulfill an order from a Client who has not fully or partially paid a previous order or with whom a dispute is ongoing.

Booking process – consultation visit (remote or on-site)

For any consultation request, the Client contacts MAR Interior Design via the contact form or by phone. This form is solely intended to collect information necessary for initial contact and does not constitute an order.

Following this exchange, an appointment is scheduled by mutual agreement. A secure payment link is then sent to the Client. The booking becomes effective upon receipt of payment. A written confirmation specifying the date, time, and location of the appointment is then sent to the Client by MAR Interior Design.

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An invoice will automatically be sent to the Client upon confirmation of the order. It will be sent to the email address provided by the Client at the time of order, unless otherwise indicated.

Payment shall be made in accordance with the terms set out in the quotation and/or the contract.

Payment may be made by bank transfer, cheque made payable to MAR Interior Design, or secure payment link.

Such payment covers all items included in the quotation, including, where applicable, the aesthetic supervision of on-site implementation. MAR Interior Design reserves the right to suspend any delivery or service in the event of full or partial non-payment of the sums due.

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The purchase of furniture, accessories and materials recommended as part of the project remains the responsibility of the Client.

MAR Interior Design provides a shopping list enabling the Client to order the selected items independently. The prices indicated on the shopping list are those recorded on the date it is created and may vary depending on suppliers.

Purchase follow-up may be carried out in consultation with the Client; however, MAR Interior Design does not handle payment, order logistics, warranties or returns related to purchases made directly by the Client.

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As part of a service including aesthetic supervision of the decorative works, should the Client wish to raise any reservations, these must be specified on the acceptance report, as referred to in Article 7 of these terms and conditions. Under no circumstances may such reservations prevent payment of the balance due upon completion of the service.

Payment for remote orders must be made in full, in a single instalment.

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When MAR Interior Design travels to the Client’s premises for a consultation, the full amount of this service is due prior to the visit to the Client’s home. No reservations may be raised in respect of the payment of services, in accordance with Article 2 of these terms and conditions. Payment may be made by bank cheque, bank transfer, payment link or cash.

The delivery of project deliverables is conditional upon full payment of the sums due for the relevant phase. MAR Interior Design reserves the right to suspend any service in the event of non-payment.

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Validation of Project Stages — Tacit Approval

Each stage of the project is presented to the Client, either during a meeting, by video conference or by electronic communication. The Client has a period of seven (7) calendar days from such presentation to submit any comments in writing, with email serving as proof.

At the end of this period, in the absence of written feedback from the Client, the stage shall be deemed approved without reservation. In the event of silence, MAR Interior Design shall send a reminder by email. If no response is received within the following three (3) working days, tacit approval shall be definitively acquired and the corresponding payment shall remain due.

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Late Payment Penalties and Recovery Costs

Any late payment beyond the contractual deadlines shall automatically give rise, without prior formal notice, to:

Late payment penalties at a rate equal to three times the statutory interest rate in force, calculated on the VAT-inclusive amount of the unpaid invoice, per calendar day of delay;

A fixed recovery fee of €40, forty euros, per overdue invoice.

If the actual recovery costs incurred exceed this amount, MAR Interior Design reserves the right to claim additional compensation upon presentation of supporting documents.

Furthermore, MAR Interior Design reserves the right to bring proceedings before the competent court in order to obtain an order for enforced payment, subject to a daily penalty for each day of delay.

Where our services include the recommendation of equipment or the purchase of furniture delivered by third parties, any delays in delivery cannot be attributed to MAR Interior Design, and no liability can be incurred. For design implementation follow-up, a schedule will be communicated to the Client with an agreed delivery date with external providers. Any delay by external providers cannot in any way engage MAR Interior Design’s responsibility.

From the date of the order (quote signature), in accordance with applicable legislation, the Client has fourteen (14) days to exercise their right of withdrawal from MAR Interior Design.

To do so, the Client must, within this period:

• Either send the attached withdrawal form (see Annex, page 7) by registered post with acknowledgment of receipt,

• Or send an email clearly stating their wish to withdraw to: contact@marinteriordesign.com.

Refunds will be made within fourteen (14) days of receipt of the email.

Exception: As per legal provisions, the right of withdrawal cannot be exercised if the service has already begun with the Client’s explicit consent, or if the service is personalised and performed according to their instructions.

This provision applies only to individual clients, not professionals. Professional clients have no right of withdrawal and are bound by the terms of the quote upon signature.

Apart from the right of withdrawal in Article 11 for individual clients, any request to cancel, postpone, or modify an already confirmed service requires MAR Interior Design’s express agreement. Otherwise, the service remains fully payable according to the accepted quote. If cancellation or postponement is agreed, refund or credit terms will be specified by MAR Interior Design at the time of agreement.

In the event of early termination at the Client’s initiative, after signature and beyond the statutory withdrawal period, any sums already paid shall remain definitively acquired by MAR Interior Design.

Services performed as of the termination date shall be invoiced on a pro rata basis according to the progress made, calculated by reference to the number of validated stages compared with the total number of stages provided for in the quotation.

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Termination at the Initiative of MAR Interior Design — Graduated Procedure

MAR Interior Design reserves the right to suspend and then terminate the contract in the event of the Client’s failure to comply with their obligations, including but not limited to:

Non-payment by the agreed deadlines;

Failure to respond or validate within the contractual time limits;

Failure to provide the information required for the progress of the project;

Any behaviour preventing the proper performance of the assignment.

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Procedure:

Step 1 — Formal notice by email, with read receipt. If the situation is not remedied within five (5) working days, the assignment shall be automatically suspended. Fees already accrued shall remain payable.

Step 2 — If the situation is not remedied within thirty (30) calendar days following suspension, MAR Interior Design may terminate the contract by email notification. A termination fee equivalent to 20% of the remaining balance due shall then be invoiced.

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Disputes

In the event of a dispute, the parties undertake to seek an amicable solution as a priority within a period of thirty (30) days. Failing this, they may resort to mediation, as provided for in Article 20. If no resolution is reached, any dispute shall fall under the exclusive jurisdiction of the Judicial Court within the jurisdiction of MAR Interior Design’s registered office, namely Marseille.

MAR Interior Design has taken out civil and professional liability insurance with Orus, covering financial consequences arising from bodily, material, and immaterial damage caused to Clients, service providers, or third parties due to errors, omissions, or negligence in the course of its services. The insurance policy can be provided upon request.

Clients must ensure that any contractors they engage are insured for their professional activities.

In accordance with the French Data Protection Act (Law n°78-17 of 6 January 1978, amended 2004), the information requested from the Client is necessary for processing the order and is for internal use by MAR Interior Design. These personal data may be shared with contractual partners of MAR Interior Design and with any competent authority in case of disputes.

Clients have the right to access, modify, rectify, or oppose the processing of their data, which can be requested by email at: contact@marinteriordesign.com

MAR Interior Design undertakes to keep confidential any personal information provided by the Client. However, the Client authorises MAR Interior Design to use sketches, photos, or project documents for promotional purposes, allowing reproduction and dissemination, unless prior written objection is expressed.

Electronic records stored on MAR Interior Design servers and banking servers will be considered proof of communications, orders, and payments between MAR Interior Design and its Clients.

Original Content: The website structure, texts, visuals, moodboards, and documents created by MAR Interior Design are protected by copyright and remain the property of MAR Interior Design. The Client is granted a right of use solely for the specific project concerned. Any reproduction or dissemination without express permission is prohibited. Full payment is a condition for the right to use the deliverables.

Third-Party Content: Some images or inspirations are from third-party sources (e.g., Pinterest) and are used for inspiration only. MAR Interior Design does not claim any rights over such content. Commercial reproduction or dissemination without the author’s consent is prohibited.

Hyperlinks: Any link to MAR Interior Design’s website must be simple and non-intrusive (no framing or in-line linking) and requires prior authorisation.

If any clause is invalid due to legislation, regulation, or court decision, it does not affect the validity and enforceability of the remaining clauses.

These General Terms and Conditions shall apply for as long as MAR Interior Design’s services remain available online and shall be governed by French law.

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Mediation — Individual Clients / Consumers (B2C)

In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, MAR Interior Design provides access to a consumer mediation scheme.

In the event of a dispute that cannot be resolved amicably, the individual Client may refer the matter free of charge to the competent mediator:

CM2C
49 rue de Ponthieu
75008 Paris
France
Tel.: +33 1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

Mediation does not prevent the parties from bringing the matter before the competent courts.

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Competent Court

Failing amicable resolution or mediation, any dispute relating to the interpretation or performance of these General Terms and Conditions shall fall under the exclusive jurisdiction of the Judicial Court of Marseille, unless otherwise required by mandatory legal provisions applicable to individual consumers.

WITHDRAWAL FORM TEMPLATE

(To be sent by registered letter or email. Complete only if you wish to withdraw.)

To: MAR Interior Design
Address: 2 Impasse du Garou, 13013 Marseille
Email: contact@marinteriordesign.com

I/we () hereby notify my/our () withdrawal from the contract for the following service:

• Ordered on (*) :

• Received on (*) :

• Name of consumer(s) :

• Address of consumer(s) :

• Signature of consumer(s) (only if sending on paper) :

• Date :

(*) Delete as appropriate.

In accordance with Article 2 of Decree n° 2022-424 of 25 March 2022, these provisions come into effect on 28 May 2022.